Just Casino Frequently Asked Questions

At Just Casino, we believe that clarity and transparency are the cornerstones of an exceptional gaming experience. Whether you’re a seasoned player or new to the world of online casinos, this FAQ page is designed to provide you with answers to the most commonly asked questions.

How do I create a JustCasino account?

It's now simpler than ever. Simply go to the main page of JustCasino, click on 'Join Now,' complete the registration form, and then click 'Sign up.' You will be directed to the deposit page instantly, and simultaneously, a welcome email containing a verification link will be sent to the email address you provided to activate your account.

Am I authorized to have more than one account?

Sorry, but we only permit a single registration account per individual to maintain fairness.

I have forgotten my password. What shall I do?

The quickest method for resetting your password is to click on 'Log In' and then select the 'Forgot Password?' link. You will promptly receive an email containing a link to set a new password, a process that typically takes around 30 seconds. If you encounter difficulties with resetting your password independently or are unable to access your email account, please reach out to our customer support team via live chat or email us at [email protected]. Once we've verified your identity, we can assist you in resetting your password.

How do I add another currency to my account?

To add a new currency to your account, simply log in, navigate to your profile in 'My Account,' and then click the 'Add Currency' button. From there, choose your desired currency from the dropdown menu.

What currencies does JustCasino support for deposits and withdrawals?

You have the flexibility to conduct both deposits and withdrawals in the following currencies: EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, PLN, BTC, and USDT.

How do I know if my deposit has been accredited to my account?

Usually, deposits will instantly appear in the 'My Balance' section of your 'My Account.'

Will I be charged any fees for making deposits and withdrawals?

When you make a deposit into your JustCasino account, we'll take care of covering the recipient transaction costs, meaning we handle the expenses for receiving funds. However, please note that depending on your chosen payment provider, they may impose a fee for sending money to us. In the case of withdrawals, you will be responsible for covering any fees charged by the payment provider for processing your withdrawal.

What is the minimum amount of money I can deposit and withdraw?

The minimum withdrawal amount typically starts at 20€ or its equivalent, though it may vary depending on your chosen withdrawal method. For further information, please refer to our Payments page or reach out to our customer support team.

Why do your games get slow or interrupted sometimes? How can I avoid it?

The performance of our games is directly influenced by your Internet connection speed. Given that our games involve continuous data exchange, having an adequate Internet bandwidth is essential. To optimize game performance, we suggest minimizing the number of other web applications running concurrently on your computer while playing at our casino.

Can I play using mobile devices?

Absolutely, our games are compatible with mobile devices. Simply visit www.justcasino.com and access any game featured on the casino's homepage!

How can I be sure that the payout percentage in your games is fair?

JustCasino operates on software that has been certified by Itech Labs, an Australian testing laboratory for online gaming systems that adheres to ISO/IEC 17025 standards. This certification ensures that our Random Number Generator (RNG) meets industry regulations, guaranteeing that all outcomes, whether it's the reels in slot games or cards dealt in card games, are genuinely random. Furthermore, our game payouts are consistent with industry standards, falling within the range of 95% to 98%.

What happens in case my internet connection fails while the game is on?

In the event of an Internet connection interruption, you'll have the option to continue the game from the exact point where it paused once the connection is reestablished. However, please note that this rule doesn't apply to multiplayer games in which other participants are also engaged in betting.

Is all my information secure at JustCasino?

At JustCasino, we employ SSL technology and employ state-of-the-art anti-fraud measures to ensure the complete financial security of our players. Rest assured, your personal information is treated with utmost confidentiality and solely utilized to deliver our gaming services. To learn more, please refer to our Privacy and Security page for additional details.

How do I submit my documents? How can I monitor their status?

You can conveniently upload all the required documents directly to your profile. After signing in, navigate to the 'Documents' page to complete the upload process. Additionally, through this tab, you can monitor the status of your documents.